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        "rendered": "<div data-elementor-type=\"wp-page\" data-elementor-id=\"1232\" class=\"elementor elementor-1232\">\n\t\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-e0b0ed8 elementor-section-boxed elementor-section-height-default elementor-section-height-default parallax_section_no qode_elementor_container_no\" data-id=\"e0b0ed8\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-c98d8f7\" data-id=\"c98d8f7\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-199a447 elementor-widget elementor-widget-spacer\" data-id=\"199a447\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! 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elementor - v3.17.0 - 01-11-2023 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><h3 class=\"elementor-heading-title elementor-size-default\">Resolu\u00e7\u00e3o de Lit\u00edgios Online<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2defdc3 elementor-section-boxed elementor-section-height-default elementor-section-height-default parallax_section_no qode_elementor_container_no\" data-id=\"2defdc3\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-e1eb8c3\" data-id=\"e1eb8c3\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-53f5e60 elementor-widget elementor-widget-text-editor\" data-id=\"53f5e60\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.17.0 - 01-11-2023 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<p>Caro cliente,<br \/><br \/>A Uni\u00e3o Europeia criou um site para apoiar os consumidores a apresentarem as suas reclama\u00e7\u00f5es sobre qualquer lit\u00edgio em que estejam envolvidos. Neste \u00e2mbito, a MIMS disponibiliza toda a informa\u00e7\u00e3o para que possa exercer o seu direito de reclama\u00e7\u00e3o junto de uma entidade oficial, terceira e imparcial ao processo , (\u00abentidade de resolu\u00e7\u00e3o de lit\u00edgios\u00bb) que o ajudar\u00e1 a resolver o lit\u00edgio em quest\u00e3o.<br \/><br \/>Assim , se ficou insatisfeito com a aquisi\u00e7\u00e3o de um bem ou servi\u00e7o no nosso site, ou com a solu\u00e7\u00e3o por n\u00f3s apresentada para resolver a situa\u00e7\u00e3o, pode aceder a este site oficial\u00a0<a href=\"https:\/\/ec.europa.eu\/consumers\/odr\/main\/index.cfm?event=main.home2.show&amp;lng=PT\" target=\"_blank\" rel=\"noopener\">https:\/\/ec.europa.eu\/consumers\/odr\/main\/index.cfm?event=main.home2.show&amp;lng=PT<\/a> e expor a sua contesta\u00e7\u00e3o.<\/p><p>\u00a0<\/p><h3>O que \u00e9 a resolu\u00e7\u00e3o alternativa de lit\u00edgios?<\/h3><p>A resolu\u00e7\u00e3o alternativa de lit\u00edgios \u00e9 a possibilidade que todos os consumidores t\u00eam ao seu dispor de recorrer e entidades oficiais que os ajudem na resolu\u00e7\u00e3o, ou orienta\u00e7\u00e3o de algum conflito, antes de abrirem processos litigiosos nos Tribunais.<br \/>Regra geral, o procedimento \u00e9 o seguinte: o cliente pede a um terceiro imparcial que intervenha como intermedi\u00e1rio entre si e o comerciante que \u00e9 o alvo da sua reclama\u00e7\u00e3o. O intermedi\u00e1rio pode sugerir uma solu\u00e7\u00e3o para a sua reclama\u00e7\u00e3o, impor uma solu\u00e7\u00e3o a ambas as partes ou reunir as partes para encontrar uma solu\u00e7\u00e3o.<br \/>Talvez conhe\u00e7a o conceito de resolu\u00e7\u00e3o alternativa de lit\u00edgios por outro nome: &#8216;media\u00e7\u00e3o&#8217;, &#8216;concilia\u00e7\u00e3o&#8217;, &#8216;arbitragem&#8217; ou &#8216;comiss\u00e3o competente no \u00e2mbito dos lit\u00edgios de consumo&#8217;.<br \/>A resolu\u00e7\u00e3o alternativa de lit\u00edgios \u00e9, por norma, menos dispendiosa, menos formal e mais r\u00e1pida do que a via judicial.<br \/><br \/>A MIMS disponibiliza os sites de algumas dessas entidades que poder\u00e3o ajud\u00e1-lo a apresentar os seus argumentos:<\/p><p>\u00a0<\/p><h3>Sugest\u00f5es de Entidades de Resolu\u00e7\u00e3o Alternativa de Lit\u00edgio<\/h3><p><strong>CNIACC \u2013 Centro Nacional de Informa\u00e7\u00e3o e Arbitragem de Conflitos de Consumo<\/strong><br \/><a href=\"https:\/\/www.cniacc.pt\/\" target=\"_blank\" rel=\"noopener\">https:\/\/www.cniacc.pt<\/a><\/p><p><strong>Centro de Arbitragem de Conflitos de Consumo de Lisboa<\/strong><br \/><a href=\"http:\/\/www.centroarbitragemlisboa.pt\/\" target=\"_blank\" rel=\"noopener\">http:\/\/www.centroarbitragemlisboa.pt\/<\/a><\/p><p><strong>Centro de Arbitragem de Conflitos de Consumo do Vale do Ave\/Tribunal Arbitral<\/strong><br \/><a href=\"http:\/\/www.triave.pt\/\" target=\"_blank\" rel=\"noopener\">http:\/\/www.triave.pt\/<\/a><\/p><p><strong>CIAB \u2013 Centro de Informa\u00e7\u00e3o, Media\u00e7\u00e3o e Arbitragem de Consumo (Tribunal Arbitral de Consumo)<\/strong><br \/><a href=\"http:\/\/www.ciab.pt\/pt\/\" target=\"_blank\" rel=\"noopener\">http:\/\/www.ciab.pt\/pt\/<\/a><\/p><p><strong>CIMPAS \u2013 Centro de Informa\u00e7\u00e3o, Media\u00e7\u00e3o e Provedoria de Seguros<\/strong><br \/><a href=\"https:\/\/www.cimpas.pt\/\" target=\"_blank\" rel=\"noopener\">https:\/\/www.cimpas.pt\/<\/a><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t<\/div>",
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        "rendered": "<p>Resolu\u00e7\u00e3o de Lit\u00edgios Online Caro cliente, A Uni\u00e3o Europeia criou um site para apoiar os consumidores a apresentarem as suas reclama\u00e7\u00f5es sobre qualquer lit\u00edgio em que estejam envolvidos. Neste \u00e2mbito, a MIMS disponibiliza toda a informa\u00e7\u00e3o para que possa exercer o seu direito de reclama\u00e7\u00e3o&#8230;<\/p>",
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